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Privacy Policy of the Iron Trainers do Brasil LTDA Platform

This page explains our policies regarding the collection, use, and disclosure of personal data when you use our Service, as well as the choices you have regarding that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. Unless otherwise defined in this Privacy Policy, the terms used herein have the same meanings as those in our Terms and Conditions.

DEFINITIONS
Personal Data:

Personal Data means information relating to a living individual who can be identified from that data (or from that and other information either in our possession or likely to come into our possession).

Usage Data:

Usage Data is data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Cookies:

Cookies are small files stored on your device (computer or mobile device).

Data Controller:

The Data Controller is the natural or legal person who (alone or jointly or in common with others) determines the purposes for which and the manner in which any personal information is, or is to be, processed. <span>For the purposes of this Privacy Policy, we are the Data Controller of your Personal Data.</span>

Data Processors (or Service Providers):

A Data Processor (or Service Provider) is any natural or legal person who processes data on behalf of the Data Controller. We may use the services of various Service Providers to process your data more effectively.

Data Subject (or User):

A Data Subject is any living individual who is using our Service and is the subject of Personal Data.

Collection and Use of Information

We collect several different types of information for various purposes in order to provide and improve our Service to you.

TYPES OF DATA COLLECTED
Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”).

Personally identifiable information may include, but is not limited to:

  1. Email address;
  2. First name and last name;
  3. Cookies and Usage Data.

We may use your Personal Data to contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you.

You may opt out of receiving any or all of these communications by following the unsubscribe link or the instructions provided in any email we send.

Usage Data

When you access the Service using a mobile device, we may automatically collect certain information, including but not limited to the type of mobile device you use, your mobile device’s unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers, and other diagnostic data (“Usage Data”).

Location Data

We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our Service, as well as to improve and personalize the Service. You can enable or disable location services at any time while using our Service through your device settings.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track activity on our Service and store certain information. Cookies are files containing a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies, such as beacons, tags, and scripts, are also used to collect and track information and to improve and analyze our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use certain portions of our Service.

Examples of cookies we use:

  • Session Cookies: We use Session Cookies to operate our Service.
  • Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies: We use Security Cookies for security purposes.
USE OF DATA

Iron Trainers do Brasil LTDA uses the collected data for various purposes, including:

  • To provide and maintain our Service;
  • To notify you about changes to our Service;
  • To allow you to participate in interactive features of our Service when you choose to do so;
  • To provide customer support;
  • To gather analysis or valuable information so that we can improve our Service;
  • To monitor the usage of our Service;
  • To detect, prevent, and resolve technical issues;
  • To provide you with news, special offers, and general information about other goods, services, and events that we offer which are similar to those you have already purchased or inquired about, unless you have opted not to receive such information.
LEGAL BASIS FOR PROCESSING PERSONAL DATA UNDER THE GENERAL DATA PROTECTION LAW (LGPD)
Data Security

The security of your data is important to us. However, please remember that no method of transmission over the Internet or method of electronic storage is completely secure against unauthorized access, especially by malicious individuals. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. Your data protection rights are governed by the Brazilian General Data Protection Law (Lei Geral de Proteção de Dados – LGPD), Law No. 13,709 of August 14, 2018.

If you wish to know what Personal Data we hold about you, or if you would like it removed from our systems, please contact us.

Under certain circumstances, you have the following data protection rights:

  • The right to access, update, or delete your information. Whenever possible, you may access, update, or request deletion of your Personal Data directly through your account settings. If you are unable to perform these actions yourself, please contact us for assistance.
  • The right to rectification. You have the right to request that your information be corrected if it is inaccurate or incomplete.
  • The right to object. You have the right to object to our processing of your Personal Data.
  • The right to restriction. You have the right to request that we restrict the processing of your Personal Data.
  • The right to data portability. You have the right to receive a copy of the information we hold about you in a structured, commonly used, and machine-readable format.
  • The right to withdraw consent. You also have the right to withdraw your consent at any time where Iron Trainers do Brasil LTDA relies on your consent to process your Personal Data. Please note that we may ask you to verify your identity before responding to such requests.

You also have the right to lodge a complaint with a Data Protection Authority regarding our collection and use of your Personal Data. For more information, please contact your local data protection authority.

HOW DO WE PROTECT YOUR PERSONAL DATA?

We implement security measures that we consider appropriate and reasonably available to protect your Personal Data. To help ensure the security of your information, we adopt the following practices:

  • Restricting database access to authorized companies and personnel only.
  • Encrypting data during transmission between systems, as well as encrypting certain databases during storage.
  • Monitoring access to and activities performed on Personal Data.
  • Clearly defining and separating roles and responsibilities for individuals involved in or responsible for our systems.
  • Conducting regular internal audits to ensure compliance with our data protection measures.
  • Implementing preventive procedures for information security incidents, as well as remediation and crisis management techniques.

While we make every effort to protect your information, we cannot guarantee that your data is completely immune to unauthorized access by malicious individuals.

Data security also depends on the actions of users. Therefore, <span>you should never share the password used to access our Services under any circumstances</span>, even if you trust the intended recipient. We are not responsible for the actions of third parties, including any unauthorized use of your login credentials or password. If you identify or become aware of any event that may compromise the security of your data, please contact us immediately and report the incident.

Why We May Process Your Personal Data
  • To perform a contract with you;
  • Because you have given us your consent;
  • Because processing is in our legitimate interests and does not override your rights and freedoms;
  • To process payments;
  • To comply with applicable legal obligations.
Data Retention

We will retain your Personal Data only for as long as necessary to fulfill the purposes described in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, where we are required to retain your data under applicable laws), resolve disputes, and enforce our legal agreements and policies.

We also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period unless it is used to strengthen the security or improve the functionality of our Service, or we are legally required to retain it for longer periods.

Data Transfers

Your information, including Personal Data, may be transferred to—and maintained on—computers located outside your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction. For example, we may transfer your Personal Data to the company responsible for hosting our databases, whose headquarters may be located outside your country. Your acceptance of this Privacy Policy and your submission of such information constitutes your consent to these transfers. We will take all reasonably necessary steps to ensure that your data is treated securely and in accordance with this Privacy Policy. No transfer of your Personal Data will take place to any organization or country unless appropriate safeguards are in place, including adequate protections for your Personal Data and other personal information.

Disclosure of Data

Legal Requirements

  • Comply with a legal obligation;
  • Protect and defend the rights or property of Iron Trainers do Brasil LTDA;
  • Prevent or investigate possible wrongdoing in connection with the Service;
  • Protect the personal safety of users of the Service or the public;
  • Protect against legal liability.
Service Providers

We may employ third-party companies and individuals to facilitate our Service (“Service Providers”), provide the Service on our behalf, perform Service-related functions, or assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are contractually obligated not to disclose or use it for any other purpose.

We may use third-party Service Providers to monitor and analyze the use of our Service.

Google Analytics

Google Analytics is a web analytics service provided by Google that tracks and reports website traffic. Google uses the collected data to monitor and analyze the use of our Service. This data may also be shared across other Google services. Google may use the collected data to contextualize and personalize advertisements within its own advertising network. You can opt out of certain Google Analytics features through your mobile device settings, such as your device’s advertising settings, or by following the instructions provided in Google’s Privacy Policy. For more information about Google’s privacy practices, please visit the Google Privacy & Terms page. We may offer paid products and/or services through the Service. In such cases, we use third-party payment processors to process payments. We do not store or collect your payment card details. That information is provided directly to our third-party payment processors, whose use of your Personal Data is governed by their respective Privacy Policies. These payment processors comply with the Payment Card Industry Data Security Standard (PCI-DSS), managed by the PCI Security Standards Council, a joint initiative of brands including Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of payment information. The payment processors we work with include:

Links to Other Websites

Our Service may contain links to websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s website.

We strongly encourage you to review the Privacy Policy of every website you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

Children’s Privacy

Our Service is not intended for individuals under the age of 18 years (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or legal guardian and you become aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from a child without verified parental or guardian consent, we will take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the updated Privacy Policy on this page. Where appropriate, we may also notify you by email and/or by displaying a prominent notice within our Service before the changes become effective. The “Effective Date” at the top of this Privacy Policy will also be updated. We encourage you to review this Privacy Policy periodically for any changes. Changes become effective immediately upon being posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

By accepting these Terms, you agree to all of the provisions set forth herein and acknowledge that you are fully aware of all the conditions governing the use of your Telemedicine Platform. To review or revoke your acceptance of these Terms at any time, please access the Patient Portal.

IMPORTANT: The Terms and Conditions governing the use of this platform comply with the provisions of Law No. 13,709/2018, the Brazilian General Data Protection Law (Lei Geral de Proteção de Dados – LGPD).